Partners4Change have been asked several times how The Three Conversations® works within a provider setting. Susan Ripton from ECL Sensory Service stepped forward to share the organisation’s experience of taking The Three Conversations® forward as part of Essex County Council Good Lives programme as a Trusted Assessor. The Good Lives model creates a new relationship between professionals and the people they are working with. So, when ECC asked for volunteers to become an innovation site, ECL Sensory Service stepped forward. The innovation site focussed on a cohort of people who were newly certified with sight impairments by a hospital consultant…

It is an exciting time in Essex. They have just completed the full implementation of Good Lives – their programme name for implementation of The Three Conversations® across Adult Social Care, including implementing within Transitions, Hospital and Prison Settings. So how was it achieved? Approach: It was agreed – with support from the Executive Team and the Adult Leadership Team – that Essex wanted to achieve a sustainable approach to change. The usual approach of another organisational change in staff and ‘Big Bang’ approach was disregarded in favour of an incremental approach. All staff were invited to join in the…