Conversations that change lives
We believe passionately that if people working in social and health care change the conversations they have with people, families and communities, and with each other, their conversations genuinely can change lives.
Our values – that define us, unite us and shape how we work
We listen hard, have honest conversations, work as equals not experts, and build relationships based on trust, kindness and respect.
We see people, not labels.
We believe in the rights of all people to choose how they want to live.
We do not accept the status quo. We challenge, experiment, tell stories, have fun, and never stop learning.
Why it's time for a revolution
We know the current national and local social and health care systems are massively bureaucratic, process-driven ‘conveyor-belts’, where people and their families struggle to have a voice, managers and staff feel overwhelmed in trying to sustain a broken system, costs are rising, and the money is fast running out.
We also know that integrating a broken health care system with an equally broken social care system won’t work. And while the sector is crying out for a sustainable funding solution, money alone is not the answer.
If we want real change, we need to be radical.
Our story of hope
We’re working with local authorities and the NHS to replace the traditional ‘assessment for services’ culture with The Three Conversations® – an approach that focuses on what really matters to people, in their families and their communities.
We offer our partner organisations a relationship of support, challenge, coaching and mentoring. Our structured approach involves a commitment to co-design, innovation, engagement and reflection, and is focused on making lasting change happen quickly.
This work is challenging but it’s also a lot of fun – breathing new life and enthusiasm into everyone involved.
It really is a story of hope.
It’s better for people and families, better for staff and better for budgets too
As we work with an increasing number of organisations, we continue to gather compelling evidence to demonstrate that The Three Conversations® works for the people and families who just want to get on with their lives, and for those working in the sector. And because it works better for people, their reliance on formal care significantly reduces, so it works better for budgets too.