We hear captivating stories of life-changing conversations

As we work with increasing numbers of social and health care organisations, we hear more and more captivating stories of life-changing conversations, witness huge increases in staff morale, and see hard data that demonstrates significant increases in response times and reductions in spending.

Under Pressure


Looking back on our experience working with Local Authorities who wanted to find a better way of working we wanted to identify what made a real difference.  The book below provides some thoughts on this, along with some examples from partners.

Here are just some of the reasons why we know The Three Conversations® works.


August 10, 2021

Birmingham City Council

Birmingham City Council’s Three Conversation journey…

July 31, 2021

BASW Article

The British Journal of Social Work

May 5, 2021

By various authors

We recognise that people and families are the experts in their own lives.

November 12, 2018

By Bryony Shannon, Practice Development Officer, Sheffield City Council

When I first heard Sam Newman talk about The Three Conversations® I knew it was an approach that could push the boundaries of what we had been doing in our mental health social care team…

April 13, 2018

By Shangle Khanom: Integrated Team Manager, First Contact Team, London Borough of Redbrid

The London Borough of Redbridge began The Three Conversations® journey in autumn 2017. I was invited to a project board meeting with our Director and other senior managers…

December 4, 2017

By Claire Leandro, Service Director, Adult Care and Support, Cornwall Council

June 6, 2017

By Susan Ripton, Sensory Customer Service Administrator, ECL Sensory Service

Partners4Change have been asked several times how The Three Conversations® works within a provider setting…

June 1, 2017

By Karen Wright, Care Act Implementation Lead, Essex County Council

It is an exciting time in Essex. They have just completed the full implementation of Good Lives – their programme name for implementation of The Three Conversations® across Adult Social Care…

April 3, 2017

By Natasha Burberry, Partners4Change

On 6 October, I received an unexpected call from a colleague.  They had an opportunity for me, “did I want to work for a company that really listens to what people need?” Of course I did!…

August 20, 2016

By Sam Newman (Partners4Change) and Karla Vickers (Reading Borough Council)

Reading Council began thinking about a new approach to adult social care in the summer of 2015 – and were ready to start with two innovation sites in the autumn – based on people who had heard about the new ideas and wanted to try them out…

May 3, 2016

By Charlotte Kirin, Team Manager, East Cambridgeshire

February 5, 2016

By James Bullion, Director for Adult Operations, Essex County Council, 
Karen Wright, Care Act Implementation Lead, Essex County Council, 
Sam Newman, Director, Partners4Change

Here is the story of one council learning to do things very differently…