We hear captivating stories of life-changing conversations

As we work with increasing numbers of social and health care organisations, we hear more and more captivating stories of life-changing conversations, witness huge increases in staff morale, and see hard data that demonstrates significant increases in response times and reductions in spending.

Looking back on our experience working with Local Authorities who wanted to find a better way of working we wanted to identify what made a real difference.  The book below provides some thoughts on this, along with some examples from partners.