Reading Council’s experience of implementing The Three Conversations®
Reading Council began thinking about a new approach to adult social care in the summer of 2015 – and were ready to start with two innovation sites in the autumn – based on people who had heard about the new ideas and wanted to try them out. One site was in Reading’s ‘front door’ function and all its work was ‘new’ contacts. The other was focused on one post code area and accepted all contacts – both ‘new’ and from people with existing support. Reading followed Partners4Change approach to the letter, knew they were ‘learning as they went’, collected data…