We hear captivating stories of life-changing conversations
As we work with increasing numbers of social and health care organisations, we hear more and more captivating stories of life-changing conversations, witness huge increases in staff morale, and see hard data that demonstrates significant increases in response times and reductions in spending.
Looking back on our experience working with Local Authorities who wanted to find a better way of working we wanted to identify what made a real difference. The book below provides some thoughts on this, along with some examples from partners.
Evaluating the Impact
Three Conversations appears to be connected with sometimes dramatic improvements and there is evidence they can be sustained.
We always focus first on the views of people and families who experience this very different working style, second on the experience of staff working in the system and only if we get the first two things right do we turn to our third success factor – the money and resources – to see if we can prove that the money just follows. The report below presents some focussed data about money and resources from selected organisations where the impact could be measured really clearly.
